eLustroCEM
eLustroCEM is a holistic suite of tools to manage customer and
employee feedback throughout their lifecycle. It includes both operational
and analytic tools for capture, analysis and integration.
Applications:
eLustro tools can be used for a variety of feedback applications. Sample list of applications are given below:
Enterprise Applications:
- Customer satisfaction surveys
- Employee satisfaction surveys
- eLearning
- Customer voice programs
- Product registrations
- Incentive management
- Controlled self assessments
- Conferences evaluation
- 360-degree feedback programs
- Loyalty programs
- CEM dashboards
- Customer campaigns
- Sales Leads Management
- Compliance Assessment & Enforcement
- Concept testing
- Brand effectiveness
- Pricing effectiveness
- Product & Service evaluation studies
- Attitudinal studies
Technology:
InfoSTEP tools are built based on industry standard J2EE platform using multi-tier architecture. Application programming interfaces (API) using XML are provided for building and integrating feedback into external business systems.
You can download the datasheet here.
You can download the whitepaper here.
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